Communication Policy

New Approach Health is committed to clear, respectful, and appropriate communication with clients.

Email, text messaging, website forms, and other electronic communications may be used for administrative purposes such as scheduling, appointment reminders, billing, insurance questions, forms, and general coordination of care.

Electronic communication is not monitored continuously and should not be used for urgent medical, psychiatric, or safety concerns. Response times may vary, and messages received outside normal business hours may be addressed on the next business day.

Clinical questions that require assessment, individualized recommendations, treatment changes, or detailed discussion may need to be addressed during a scheduled appointment rather than by email or text.

Please avoid sending highly sensitive health information through standard email or text unless you understand and accept the privacy risks associated with those communication methods. When available, secure communication methods should be used for protected health information.

New Approach Health may communicate with you using the contact information you provide. By providing your phone number or email address, you authorize us to use those methods for routine administrative communication unless you request otherwise.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. If you are experiencing a mental health crisis, call or text 988 in the United States or contact your local emergency services.

New Approach Health does not guarantee immediate responses through email, text, social media, website forms, or other electronic channels. Messages sent through social media are not considered a secure or appropriate method for clinical communication.

This policy may be updated periodically to reflect changes in our services, technology, or communication practices.

Last updated: October 2026.