Communication Policy

Last updated: July 13, 2026

This policy explains how New Approach Health, operated by New Approach Ventures LLC, communicates with people who submit their information through our website, become clients, or otherwise reach out to us. By submitting a form on our site, including our insurance benefits check, you are agreeing to the terms below.

What we send

Depending on how you interact with us, we may contact you about:

  • Insurance benefits check results and next steps
  • Appointment confirmations, reminders, and scheduling changes
  • Billing and insurance-related questions tied to your account
  • General information about our services in response to an inquiry you submitted
  • Occasional educational content or updates about New Approach Health, if you've separately subscribed to receive it

How we reach you

We may communicate by email, text message, or phone, depending on the contact information you provide and the nature of the message.

Text messages

If you provide a phone number and agree to this policy, you consent to receive text messages from New Approach Health at the number provided, including appointment reminders and follow-up related to your benefits check or account.

Message frequency varies based on your activity with us. Message and data rates may apply from your carrier. Reply STOP at any time to opt out of text messages. Reply HELP for assistance. Consent to receive text messages is not a condition of receiving care or services from New Approach Health.

We do not send sensitive clinical details, such as diagnoses, treatment notes, or specific health information, by text message. Anything of that nature is shared through a secure channel or discussed directly with your care team.

Email

Transactional emails, such as benefits check confirmations, appointment details, and direct responses to something you submitted, are sent regardless of marketing preferences, since they relate directly to a request you made. Educational or promotional emails include an unsubscribe link in every message, and you can opt out of those at any time without affecting transactional communications tied to your care.

Changing your preferences

You can update or withdraw your communication preferences at any time by replying STOP to any text message, using the unsubscribe link in any marketing email, or contacting us directly using the information below.

Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision.

Questions about this policy? Reach us at hello@newapproachnutrition.com.